Building High-Performing Teams through Emotional Intelligence (virtual sessions)

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Mary Angelou

Live virtual sessions
13-16 December 2020 | 10:30 am – 12:30 pm UAE

Organisations large and small recognise high performing teams as the driver for business success. Especially this year, emotional intelligence is critical for any leader. Equipped with a high level of self-awareness, powerful leaders realise how their attitudes, characteristics and behaviours impacts their team.

Emotionally intelligent leaders recognise the need for alignment and bring every member together through a shared vision. They consciously focus on their team’s needs, smoothly remove stumbling blocks and get superior performance out of each team member. Being a skilful communicators in a multi-cultural environment, effective leaders strengthen the relationships with each, and moreover, amongst each team member.

What you will learn?

At the end of this interactive programme, participants will be able to:

  • Understand the concepts and models of emotional intelligence at work
  • Discover how emotional intelligence supports organisational productivity and team performance
  • Recognise the traits and benefits of outstanding team performance and relationships
  • Become more self-aware and understand how you can self-manage your emotions
  • Learn how to motivate and inspire your team more effectively
  • Discover how emotional intelligent leaders create stronger team bonds and increase performance
  • Cultivate empathy, listening  and respond appropriately to other people’s emotional reactions
  • Establish strategies for clear communication and effective conflict management
  • Develop your team members’ skills through skilful coaching

Who should attend?

This programme is designed for managers, leaders and professionals who want to enhance their emotional intelligence and strengthen their understanding of human behaviours.

Your facilitator

Agni Skafidas has spent over 20 years in general and specialised HR roles in the Middle East and around the world. Her wealth of knowledge in HR and coaching have driven her success and commercial understanding. Being recognised for her achievements, Agni had the opportunity to lead HR teams in operational and strategic roles and served as Smith & Nephew’s Director, Total Rewards for APAC and Emerging Markets before joining OLAM as the Managing Director.

Agni holds a Master’s Degree in Business Studies from Smurfit School of Business, University College Dublin, Ireland and is a member of CIPD, World at Work and an executive coach accredited by Association for Coaching.

Programme outline

Module 1: Concepts of emotional intelligenceModule 2: The make-up of high-performing teams
Explore the prevalent modelsAligned vision and purpose
Business implicationsAccountability
Benefits for the individualTrusted partners
Module 3: The self-aware leaderModule 4: Motivating and inspiring
Own and other perspectivesWhat’s your why?
Approaches to increase self-awarenessThe four Cs
Continuous self-improvement through feedbackCreate new opportunities
Module 5: Team relationshipsModule 6: Empathy
Guiding principlesThe three types of empathy
The learning cultureEmpathy and performance
Celebrate successExpress gratitude
Module 7: Communication and conflict managementModule 8: Coaching your team
Clear communication in a multi-cultural environmentSet challenging and motivating objectives
Interactions in remote teamsProvide constructive feedback
Resolve conflict earlyIdentify and creating development opportunities
Programme datesProgramme fees
13-16 December 2020
10:30 am – 12:30 pm GST
AED 1,497 + VAT