Building High-Performing Teams through Emotional Intelligence

Register your interest for “Building High-Performing Teams through Emotional Intelligence”. Our next programme will start in January/February 2021.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Mary Angelou

Live virtual sessions Next intake January/February 2021

Organisations large and small recognise high performing teams as the driver for business success. Especially this year, emotional intelligence is critical for any leader. Equipped with a high level of self-awareness, powerful leaders realise how their attitudes, characteristics and behaviours impacts their team.

Emotionally intelligent leaders recognise the need for alignment and bring every member together through a shared vision. They consciously focus on their team’s needs, smoothly remove stumbling blocks and get superior performance out of each team member. Being a skilful communicators in a multi-cultural environment, effective leaders strengthen the relationships with each, and moreover, amongst each team member.

What you will learn?

At the end of this interactive programme, participants will be able to:

  • Understand the concepts and models of emotional intelligence at work
  • Discover how emotional intelligence supports organisational productivity and team performance
  • Recognise the traits and benefits of outstanding team performance and relationships
  • Become more self-aware and understand how you can self-manage your emotions
  • Learn how to motivate and inspire your team more effectively
  • Discover how emotional intelligent leaders create stronger team bonds and increase performance
  • Cultivate empathy, listening and respond appropriately to other people’s emotional reactions
  • Establish strategies for clear communication and effective conflict management
  • Develop your team members’ skills through skilful coaching

Who should attend?

This programme is designed for managers, leaders and professionals who want to enhance their emotional intelligence and strengthen their understanding of human behaviours.

Your facilitator

Agni Skafidas has spent over 20 years in general and specialised HR roles in the Middle East and around the world. Her wealth of knowledge in HR and coaching have driven her success and commercial understanding. Being recognised for her achievements, Agni had the opportunity to lead HR teams in operational and strategic roles and served as Smith & Nephew’s Director, Total Rewards for APAC and Emerging Markets before joining OLAM as the Managing Director.

Agni holds a Master’s Degree in Business Studies from Smurfit School of Business, University College Dublin, Ireland and is a member of CIPD, World at Work and an executive coach accredited by Association for Coaching.

Programme outline

Module 1: Concepts of emotional intelligence Module 2: The make-up of high-performing teams
Explore the prevalent models Aligned vision and purpose
Business implications Accountability
Benefits for the individual Trusted partners
Module 3: The self-aware leader Module 4: Motivating and inspiring
Own and other perspectives What’s your why?
Approaches to increase self-awareness The four Cs
Continuous self-improvement through feedback Create new opportunities
Module 5: Team relationships Module 6: Empathy
Guiding principles The three types of empathy
The learning culture Empathy and performance
Celebrate success Express gratitude
Module 7: Communication and conflict management Module 8: Coaching your team
Clear communication in a multi-cultural environment Set challenging and motivating objectives
Interactions in remote teams Provide constructive feedback
Resolve conflict early Identify and creating development opportunities

Programme dates Programme fees
Next intake January/February 2021 4 days x 2 hours AED 1,497 + VAT pP

Register for “Building High-Performing Teams through Emotional Intelligence” (virtual sessions)

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the programme start. Only those delegates whose fees have been paid in full will be admitted to the event.